At Hanan Home, we aim to deliver your order swiftly and safely. This policy outlines our shipping processes, estimated delivery times and what you can expect.

Free Shipping

We offer free standard shipping across Australia selected orders. Please contact us to find out. 

Processing & Dispatch Times

  • Orders are typically processed within 3 business days after payment confirmation.

  • Once your order is dispatched, you will receive a tracking number via email.

  • Please note: ordering time + dispatch time + delivery time are separate — dispatch may be delayed during busy periods or due to stock availability.

Estimated Delivery Times

  • Metro areas (major cities): approx 7-10 business days from dispatch.

  • Regional & remote areas: approx 10-14 business days from dispatch.

  • Some items (for example, customized, oversized or made-to-order pieces) may take longer—these will be clearly indicated at time of purchase.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number so you can monitor delivery. If you haven’t received tracking details, please check your spam/junk folder or contact our support team.

External Factors & Delays

Please note: delivery times may vary due to factors outside our control such as carrier delays, weather events, holidays, or unusually high demand. We appreciate your patience and will keep you informed of any known delays as soon as we are aware of them.

Shipping Address & Responsibility

  • Please ensure that the shipping address you provide is complete and correct.

  • If the carrier is unable to deliver due to an incorrect address, you may be responsible for additional shipping charges to re-deliver.

  • If an item is returned to us due to failed delivery (incorrect address, unclaimed parcel, failed redelivery), we will contact you to arrange redelivery; additional freight charges may apply.

Delivery Acceptances

  • On receipt of your parcel, please inspect for obvious signs of damage.

  • If outer packaging is damaged, photograph the packaging before opening and inform us immediately so we can assist.

  • If the contents are damaged, please keep all packaging and email us with photos and a description within 48 hours of delivery.

International Shipping

At this stage we only ship within Australia. If we expand to international shipping, separate terms (freight, customs, duties) will apply and will be clearly stated at checkout.